Commission launches campaign to inform passengers about their rights

Passengers will enjoy easier access to information about their rights when travelling by rail or air thanks to a Europe-wide publicity campaign in 23 languages launched by the European Commission. Details

Volcanic Ash Crisis: Frequently Asked Questions

The purpose of this memo is to respond to the most frequently asked questions concerning the current volcanic ash crisis, notably in relation to the Commission's role in opening up Europe's airspace, while fully respecting safety requirements, to passenger rights and to the economic response for sectors hit by the crisis. Details

EU acts to limit health risks from exposure to noise from personal music players

Consumers will benefit from new default settings on personal music players set at safe exposure levels, as well clear warnings on the adverse effects of excessive exposure to high sound levels, following a decision by the European Commission today. Details

The majority of the complaints handled by ECC-Net concerns air carriers

The European Consumers Centre has published its report concerning the results of last year. According to this, the EU-wide network has received most of the complaints concerning travel and air travel specifically. In Hungary the growth of the number of complaints surpassed the European average. Details

Stricter rules concerning EU airlines – Check the websites!

The European Union has thoroughly examined airlines belonging to its jurisdiction and has created a checklist about their websites in order to protect consumers. Details

The European Consumer Summit 2009.

The European Consumer Summit took place on 1-2 April 2009 and was generally agreed to be a great success. Details

Proposal for a Directive of the Europeran Parliament and the Council

The proposal is a result of the review of the Consumer Acquis which covers a number of Directives on consumer protection. Details

The European Commission prepared a practical complaint package

The European Commission prepared a practical complaint package on the rights of passengers who were stranded due to the closure of the airspace. It is designed to help consumers affected by flight disruptions to exercise their consumer rights guaranteed under EU law. Details

Why not chat online with Commissioner Kuneva

On 23 October at 15:00(C.E.T.), EU Consumer Commissioner Meglena Kuneva will chat online with consumers from all over the EU. Details

EU crackdown on websites selling consumer electronic goods

EU Consumer Commissioner Meglena Kuneva today announced the results of an EU-wide investigation - involving 26 Member States and Norway and Iceland - into misleading advertising and unfair practices on websites selling consumer electronic goods. Details

Price Research, Price Differences in Europe

The Joint Project on Price Comparison in Europe was led by ECC Luxemburg in cooperation with ECC Ireland and ECC Austria in May 2009. The survey looked at some of the most common textile products of Zara, H&M, C&A and cosmetic products of Body Shop. Details

EU introduces email address for passengers in difficulty

The European Commission on Monday introduced an emergency email address to help travellers affected by strikes, flight cancellations, overbookings and other disruptions to claim their rights. Details

Price transparency and improved safety

Improved safety and price transparency: these are the key features of the new Regulation on the single market for air transport which enters into force on 1 November 2008. Details