Misapprehension of policy makers results in the layoff of ECC Hungary’s current staff
There is a gross contradiction between the opinions of DG SANCO and the Hungarian government regarding the performance of ECC Hungary. While the Commission has granted the best possible assessment results to the Center in 2009, the newly elected Hungarian government’s consumer protection policy stated that „ECC Hungary’s performance was the weakest among the other European Centers”.
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British airspace shutdown, Greek strike
The European Consumer Centers’ Network, together with experts of the European Commission prepared a practical complaint package for consumers who were stranded due to the closure of the airspace. The complaint package in Hungarian can be downloaded from the website of the European Consumer Center Hungary: www.efk.hu.
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Holiday clubs – no, thanks!
Thousands of consumers fall prey to holiday club scams every year: club members are offered luxury holidays at know-down prices. Yet, the promises are rarely lived up to. Specifically designed to circumvent the timeshare directive, Holiday Clubs are currently not covered by rules on cooling-off periods, deposits and consumer information.
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“Free” ringtones from the net – It pays to be careful
The European Union has recently closed the sweep concerning website selling contents for cellphones (ringtones, wallpaper, etc.) The national authorities of the 27 Member States began investigations in 75% of the cases because of unclear pricing and misleading information.
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SkyEurope charge back – Attention to the deadline!
The European Consumers Centre Hungary follows the case of SkyEurope and the consumers’ tasks related to the bankruptcy of the airline from the beginning. According to the firm those who paid their tickets by credit card can get an immediate refund. However, the details of the process are not clear.
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The activities of the ECC Hungary in 2008
The European Consumers Centre Hungary (EFK) registered more complaints and requests for information in 2008 than in the year before. The majority of the 203 complaints and 270 requests for information concerned air passengers’ rights and e-commerce.
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No compensation for SkyEurope creditors
Insolvency proceedings against SkyEurope Airlines were dismissed by the Bratislava Court of Appeal on May 17, 2010, due to lack of property necessary to compensate creditors of the air carrier.
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Ambiguous delay warranty
WizzAir has recently instituted the so called that seems rather appealing at first sight and some of its elements are even welcomed by the European Consumer Center Hungary. It is worth knowing however, that, according to a judgment delivered by the European Court of Justice in November 2009, consumers are entitled to a compensation of at least twice the amount of this sum.
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Don’t get caught in the German WWWeb
German consumers have been imperiled by fraudulent German web traders for years. The European Consumer Center Hungary reports that the number of Hungarian consumers falling prey to swindling German websites is drastically increasing.
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Despite the EU rules, roaming is still expensive
From July 2009 prices of using our cell phone in the EU have become significantly lower. However, according to the European Consumers Centre’s (EFK) experiences this is not necessarily reflected in the prices of service providers.
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The bankruptcy process of SkyEurope has begun
The European Consumers Centre Hungary (ECC Hungary) has been briefed by its Slovak partner on the 9th of September that the bankruptcy process of SkyEurope budget airline has officially begun. ECC Hungary helps travellers in getting refunds for the tickets.
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60 thousand complaints about unfair commercial practices
The EU’s Health and Consumers Directorate-General has introduced the Unfair Commercial Practices (UCP) directive a year ago. More than 60 thousand complaints have been registered during the past year and 2 300 investigations have begun across the EU.
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